Okay, real talk. Our DMs and inbox have been popping lately, and while we absolutely love it, we're a concentrate team with a bench full of tiny tools. So instead of typing the same thing 40 times a week, we made you this little sheet.
If you're reading this, you're already halfway to owning something sparkly. Let's go.
🟢 How to Actually Find Us (3 Ways, Ranked)
1. The Green Bubble (Fastest - Try This First)
See that little green chat icon in the bottom-right corner of our site? Click it. You can type, send and attach photos, upload screenshots, drop your Pinterest board — whatever. We check this every single day, so it's hands-down the quickest way to get a real human.
If we're offline when you message: no worries, just leave your email. We check and reply to all messages within 24 hours, and you'll get our response straight to your inbox — no need to keep the tab open or refresh every five minutes.
2. WhatsApp Business (For the Impatient)
If we're offline and you're really in a rush, message us on WhatsApp directly:
📱 +44 7419 372457
⚠️ Important — please read this twice:
This is our ONLY official WhatsApp number. If anyone else on WhatsApp claims to be Orlueur Jewelry, they're a scammer. Block them, don't send them money, don't cry later.
Also — we do NOT accept payments or take orders on WhatsApp. WhatsApp is purely for chatting, sending inspo pics, and answering questions. Every real order happens on our website through a secure checkout. No exceptions, no "just Venmo me," nothing shady.
3. Contact Form (For the Patient)
Fill out the Contact Us form on our site and we'll reply within 24 hours from admin@orlueur.com. Slower, but totally works.
💍 How to Get a Custom Quote (Two Steps, That's It)
Words are hard. Pictures are easy. Here's the drill:
Step 1: Send a Photo or Inspo
Screenshots from Pinterest, Instagram, TikTok, your grandma's old ring, a napkin doodle — anything goes. WhatsApp or the green chat bubble are the best places to send images (please don't cram them into the contact form, it's a nightmare on our end).
Step 2: Tell Us the Basics
Keep it simple. Just include:
- 💰 Your budget (please don't make us guess — it helps us design for you)
- 📏 Your size (if it's a ring)
- ⏰ Your timeline (birthday? proposal? just because?)
That's it. No 10-page form. No mood board mandatory. Just vibes.
🛠️ What Happens Next
Here's the flow, so there are no surprises:
- We chat, confirm the design + price.
- We create a custom product link on the website just for you — you place the order there.
- Within 48 hours, we'll send you a CAD rendering via email or WhatsApp for final approval.
- You give the thumbs up → we start making it.
- Production: 7–14 days (handmade, not microwaved).
- Global shipping: 2–4 business days.
- You unbox something beautiful. 🥂
⏳ A Note on Waiting
Every piece is made by actual human hands, so custom orders take a little patience. If we don't reply within a few hours, it's usually because we're either hammering metal, setting a stone, or drinking coffee to survive the next round of both.
We'll always get back to you. Promise.
Ready? Let's Make Something Shiny.
Skip the guessing. Send us your inspo:
👉 Chat on WhatsApp (+44 7419 372457)
👉 Open the Green Chat Bubble (bottom-right of any page)
👉 Email Us (admin@orlueur.com)
Can't wait to see what you're dreaming up. 💎