Terms of service
Overview
Welcome to Orlueur! These terms of service govern your use of our website, and all purchases of our fine jewelry (collectively, the “Services”). When you browse our site, create an account, or place an order with us, you agree to be bound by these terms, plus our [Privacy Policy] and [Return & Refund Policy]. If you do not agree to these terms, please do not use or access our website.
Please read these terms carefully: they include important information about your legal rights when shopping with us.
1. Access & Account
By using our website, you confirm that you are at least the legal age of majority in your place of residence, and that any minor using our site under your supervision has your consent to do so.
To place an order or access certain features of our site, you will be asked to provide personal information including your email, billing, payment, and shipping details. You agree that all information you provide is accurate, current, and complete, and that you have the right to provide this information to us.
You are solely responsible for keeping your account login details secure, and for all activity conducted through your account. You may not transfer, sell, or license your account to any third party.
2. Our Products
We work hard to display our products as accurately as possible on our website. However, please note that slight variations in color and product appearance may occur due to differences in device screen settings. We cannot guarantee that the product you receive will match the on-screen representation exactly.
We reserve the right to update product descriptions, discontinue any product, or limit order quantities per customer, region, or order at any time, without prior notice.
3. Orders
When you place an order on our website, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our discretion, and your order is only officially confirmed once we have processed your payment and sent you an order confirmation email.
Please review your order details carefully before submitting, as we may not be able to accommodate cancellation requests after your order is confirmed. If we need to change or cancel your order, we will notify you right away using the contact information you provided at checkout.
All returns and exchanges are governed solely by our Return & Refund Policy, and all orders placed are for personal, non-commercial use only.
4. Pricing & Billing
All prices, discounts, and promotions are subject to change without notice. The price charged for your order will be the price in effect when you place your order, and will be clearly listed in your order confirmation email. Unless explicitly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import duties.
You agree to keep your account information (including email address and payment details) up to date, so we can process your transactions and contact you as needed. You confirm that you are authorized to use the payment method you provide for your order, and agree to pay all charges incurred (including all applicable taxes and shipping fees).
5. Shipping & Delivery
All delivery timelines shared on our site are estimates only, and not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or other events outside of our control. Once we transfer your package to the shipping carrier, responsibility for the package transfers to you.
6. Intellectual Property
All content on our website (including trademarks, brand assets, product photos, text, graphics, website design, and all other material) is owned by Orlueur, our affiliates, or our licensors, and is protected by international copyright, trademark, and other intellectual property laws.
You may only use our website and its content for personal, non-commercial use. You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our prior written consent. All rights not explicitly granted to you are reserved by Orlueur.
7. Third-Party Tools & Links
We may provide access to optional third-party tools on our website that we do not control or monitor. You use these tools at your own risk, and they are subject to the terms and conditions of the third-party provider.
Our website may also contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites, and your access to any third-party site is at your own risk. Any questions or concerns about third-party products or services should be directed to the third party directly.
8. Relationship With Shopify
Orlueur is powered by Shopify, which provides the platform for our store. All purchases you make are directly with Orlueur, not with Shopify. By using our site, you acknowledge that Shopify is not responsible for any aspect of your purchase from Orlueur, and release Shopify and its affiliates from all claims related to your purchases or use of our site.
9. Privacy Policy
All personal information we collect through your use of our site is subject to our [Privacy Policy](INSERT LINK), which can be viewed via the link above.
10. Customer Feedback
If you submit reviews, suggestions, or other feedback to us, you grant us a perpetual, royalty-free license to use that feedback for any purpose (including commercial use). You confirm that you own the rights to the feedback you submit, and that it does not violate any third party’s rights. We are not obligated to compensate you for feedback, or to keep your feedback confidential.
11. Errors & Inaccuracies
Occasionally, there may be typographical errors, pricing inaccuracies, or omissions on our site related to product descriptions, pricing, promotions, or shipping. We reserve the right to correct any errors, update information, or cancel any order affected by inaccurate information at any time (including after you have submitted your order).
12. Prohibited Uses
You may only use our website for lawful purposes. You agree not to:
- Use our site for any illegal or harmful activity
- Infringe on our or any third party’s intellectual property rights
- Harass, abuse, or harm any of our team members or other customers
- Transmit false information, malware, or viruses that interfere with our site’s functionality
- Scrape, copy, or resell any content or products from our site for commercial purposes
- Impersonate any person or entity, or use automated tools to access our site without permission
We reserve the right to terminate or suspend your access to our site at any time, without notice, if you violate these terms.
13. AI Agent Terms
If you use any autonomous AI agent to access or interact with our site, your agent must:
- Clearly identify itself as an AI agent in all request headers
- Not mimic human behavior or bypass measures intended to block automated access
- Comply with any restrictions we place on AI agent access to our site
We reserve the right to block or limit AI agent access to our site at any time.
14. Termination
We may terminate your access to our site at any time, in our sole discretion, without notice. All sections of these terms that by nature should survive termination (including intellectual property, liability disclaimers, etc.) will remain in effect after termination.
15. Disclaimer of Warranties
Our site and all products we offer are provided “as is” and “as available” for your use. We do not offer any warranties, express or implied, regarding the operation of our site or the quality of our products, to the fullest extent permitted by law.
16. Limitation of Liability
To the fullest extent permitted by law, Orlueur, our team, partners, and affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of our site or purchase of our products.
17. Indemnification
You agree to hold Orlueur, Shopify, and our team harmless from any claims, damages, or legal fees arising from your breach of these terms, your violation of any law, or your use of our site.
18. General Terms
If any provision of these terms is found to be unenforceable, that provision will be modified to the extent required to make it enforceable, and the rest of the terms will remain in full effect.
Our failure to enforce any provision of these terms does not constitute a waiver of that provision. These terms (plus all linked policies) constitute the entire agreement between you and Orlueur, superseding any prior agreements.
We reserve the right to update these terms at any time. We will notify you of material changes to our terms, and your continued use of our site after changes are posted constitutes acceptance of the new terms.
Contact Us
If you have any questions about these Terms of Service, you can reach us at: admin@orlueur.com